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Cold call - Rebuff

"I don't take sales calls!"



How best to handle this on a cold call?



I'd firstly empathise and then ask a disarming question (using a self-assured, non-needy tone)...something like this:



"I don't blame you - there are so many terrible cold calls out there.


But just out of curiosity - does that include good ones?"


(pause to allow for their response)



And if they lower their defenses & allow you to continue - it goes without saying - just make sure your next part is good.



 
 
 

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