It's not what you say...

It wasn't that he was saying the wrong things...

It was just that his tone was completely 'off'

He spoke too quickly

Didn't seem comfortable in silence

Lots of upward voice inflections

To be completely honest - he sounded a bit desperate

Like he wanted to be liked

Seeking the approval of the prospect

And the prospect sensed it...

Firing question after question at him

Wrapping the brief call up by informing the salesperson how busy he was and to 'send me an email'

Salesperson left helpless

Walked all over again

With no control

We had a lot of work to do...

Starting with developing an empowered mindset

All roads lead back there

It manifests through your voice

So if you're mindset is wrong

Your tone will be 'off'

And you'll lose control

Quickly

It really is that simple

But fixing your mindset?

...undoing a multitude of poor habits and years of conditioning...

That's where the hard work starts

#mindset #sales #tone